You should allow 14 days from your purchase date for your order to arrive (21 days for international orders), due to the postal service and possible delays during busy times. The current average time from order date to receiving your box is 5 - 7 working days.
All orders are usually posted within 1-3 days, however when there is an unusually high volume this can be longer, I am a one-man outfit after all.
All items are posted 2nd class Royal Mail to help provide the best value for money. If you would like to add tracking for an additional cost please contact me before purchase.
I ask that you only contact me regarding the whereabouts of your order after the 14 day period. Emails before this period of time only slow everything down for everyone else.
If you need your order for a particular date please do not hesitate to ask before you place an order (as it may not be possible) and I will try my utmost to make sure it arrives on time.
Please note all items are packed safely and securely.
I am not responsible for any orders lost or damaged in the mail however please let me know if this does occur and I will do everything I can to help!
Refunds on any custom orders are not accepted for obvious reasons.
Any returns must be posted back using tracked shipping at the buyer's expense, items will be refunded upon arrival minus original delivery costs.